Privacy policy

Last updated: August 12, 2026

Velvet Petals Beauty ("we", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our store, which is powered by Shopify.

1. Information We Collect

Contact & Shipping: Name, delivery address, phone number, and email.
Payment Details: Credit/debit card information and transaction history processed securely.
Account Info: Username, password, and order preferences.
Device & Technical Data: IP address, browser type, and site browsing behavior collected automatically via cookies.

2. How We Use Your Information

Fulfilling Orders: To process payment, ship your items, and provide order updates.
Customer Support: To assist with inquiries, issues, or order requests.
Marketing: To send promotional updates or show relevant online ads (you can opt out anytime).
Security & Compliance: To prevent fraud, protect our platform, and comply with legal requirements.

3. Sharing Your Information

We do not sell your personal data. We only share details with trusted service providers to run our store, including:

Shopify (our hosting and e-commerce provider).
Payment processors and courier/shipping services.
Legal authorities if required by law.

4. Your Rights (POPIA / Data Protection)

You have the right to:

Access, correct, or request the deletion of your personal data.
Opt out of marketing emails using the "Unsubscribe" link at the bottom of our emails.

5. Contact Us

For any privacy questions or data requests, please contact us at: Email: bonolocarly99@gmail.com