Refund policy

Because human hair blend products fall under hygiene and personal care items, South African consumer standards allow strict controls on change-of-mind returns once opened, while still maintaining compliance with the Consumer Protection Act (CPA) for damaged goods.

Return & Refund Policy

Due to the hygienic and personal care nature of human hair blend products, we do not accept returns, refunds, or exchanges for a change of mind. All sales are final once opened or unsealed.

Damages & Defects

We only accept returns or exchanges if your order arrives damaged, defective, or incorrect:

1. Inspect your package upon delivery.
2. If there is a fault or you received the wrong item, notify us within 48 hours at bonolocarly99@gmail.com with your order number and clear photos of the issue.

Conditions for Approved Returns

If a return is authorized due to a defect or error on our part:

• The hair must be completely unused, unworn, unwashed, uncut, and in its original packaging with all tags attached.
• Hair that has been altered, brushed out, worn, or removed from its original packaging cannot be returned due to health and safety regulations.

Once inspected and approved, refunds will be processed to your original payment method within 10 business days.