Terms of service

Velvet Petals Beauty ("we", "our") is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, store, use, and protect your information when you browse or make a purchase from our online store.

1. Information We Collect

We only collect personal information that is necessary to fulfill your orders and provide a smooth shopping experience:

  • Contact & Delivery Details: Full name, phone number, email address, physical delivery address, and billing address.
  • Order & Transaction Data: Details of items purchased, order history, and payment confirmations.
  • Technical & Browsing Data: IP address, device type, browser information, and site usage collected via cookies through our e-commerce platform.

2. How We Handle & Use Your Information

Your personal information is handled strictly for legitimate business operations:

  • Order Processing & Delivery: To process payments, package your hair products, and coordinate with courier services to deliver your package.
  • Customer Support: To answer your inquiries, assist with order tracking, and address any product issues.
  • Store Improvement & Updates: To maintain our store functionality and, with your consent, send you promotional offers and updates (which you can opt out of at any time).

3. Sharing & Storing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share necessary details with trusted partners who help run our store:

  • E-Commerce & Payment Providers: Platforms like Shopify and secure payment gateways that process your orders safely.
  • Courier & Shipping Partners: Logistics companies that require your contact name, delivery address, and phone number to fulfill delivery.
  • Legal Compliance: Authorities or legal entities if required under South African law.

4. Data Security & Protection

We implement secure technical and organizational safeguards to protect your personal data against loss, unauthorized access, or misuse. Information is retained only for as long as necessary to complete transactions, resolve customer queries, or meet statutory tax and legal requirements.

5. Your Rights Under POPIA

Under South African law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct any inaccurate details.
  • Deletion: Request that we delete your personal data from our records.
  • Opt-Out: Unsubscribe from promotional communications at any time via the link in our emails or by contacting us directly.

6. Contact Us

For any privacy questions, data requests, or concerns regarding how your information is handled, please contact us at: Email: bonolocarly99@gmail.com